Returns, Size Exchanges & Refunds Policy

This policy applies to eligible products purchased directly from www.planetdsg.com and delivered within India.

Return and exchange window

• You may request a return or size exchange within 7 calendar days of delivery.

• Email orders@planetdsg.com with:

  • Your order number

  • The product

  • Current size

  • Requested size for an exchange

  • The reason for the request

  • Photographs if requested

Return and exchange eligibility

To be eligible for a return or size exchange, the product must be:

• Unused, unworn, unwashed, unaltered, and not used for riding

• In its original, saleable condition, with all tags and security tags intact

• Returned with its original packaging, accessories, inserts, manuals, and other components

• Packed securely so it is not damaged during return or exchange transit

• A return or size exchange may be declined if the product is incomplete, used, damaged after delivery, or otherwise fails the warehouse inspection.

• If a request is declined, we will explain the reason and arrange return of the product to you; applicable shipping charges may apply.

Non-returnable products

The following products are not eligible for change-of-mind or preference returns or for size or fit exchanges:

• T-shirts

• Caps

• Base layers

• Balaclavas

• Opened or used hygiene-sensitive products, including hydration bladders

• Products clearly marked as clearance, final sale, or non-returnable before purchase

This restriction does not remove any remedy available for a product that is confirmed to be damaged on arrival, defective, or different from the product ordered.

Size changes before dispatch

• If your order has not been dispatched, email orders@planetdsg.com as soon as possible with your order number and requested size.

• If the requested size is in stock, we will update the order without an exchange shipping charge.

• This does not count as the one post-delivery size exchange.

• Once the order has been dispatched, the post-delivery rules below apply.

Size exchanges after delivery

An eligible product may be exchanged once for a different size when the request is submitted within 7 calendar days of the original delivery date. All return and exchange eligibility conditions and non-returnable product exclusions above apply.

• We will first offer a different size of the same product and colour, subject to stock availability.

• If that size is unavailable, you may choose another available product.

  • Price differences are calculated using the amount actually paid after discounts.

  • You must pay any additional amount before dispatch.

  • If the replacement costs less, the difference will be issued as a credit note; its value and any validity period will be disclosed before you confirm the replacement.

  • You may instead choose an eligible return and refund under this policy.

• Stock is not reserved until the exchange is approved and the replacement item is allocated.

• You are responsible for both shipping legs:

  • The actual reverse-pickup charge, or the courier cost you pay directly when self-shipping

  • The actual delivery charge for the replacement

  • Any charge payable to DSG will be disclosed before collection and must be paid before replacement dispatch.

• The replacement will be dispatched only after the returned product passes inspection, stock is confirmed, and all shipping charges and price differences are paid.

• Only one post-delivery size exchange is allowed per eligible item.

• The original 7-day request window does not restart when the replacement is delivered; any further size change requires a new order.

• This limit and the customer-paid shipping rule do not apply when DSG confirms that the original or replacement product was damaged, defective, incomplete, or incorrect.

• That issue is handled under the Damaged, Defective or Incorrect Product Policy.

Return and exchange pickup or self-shipping

• Where reverse pickup is available, Dream Sporting Gear will arrange collection and may make up to two pickup attempts.

• Pickup is provisional and does not mean the return or size exchange has been approved; final approval occurs only after warehouse inspection.

• If reverse pickup is unavailable, we may ask you to send the product using a trackable service to the return address provided by our team.

• Please do not send a product without first receiving written return or exchange instructions.

Inspection

• Products sent back for a return or size exchange are inspected for condition, use, tags, packaging, accessories, and completeness.

• We may request additional information where reasonably necessary to verify the request.

Refunds and shipping deductions

• For an approved return based on change of mind, size, fit, or preference, the reverse-pickup or return-shipping charge communicated to you will be deducted from the refund.

• Any original outward shipping fee is non-refundable.

• No return-shipping deduction applies where we confirm that the product arrived damaged, has a manufacturing defect, or is different from the product ordered.

• Approved refunds are initiated to the original payment method within 5 business days after inspection.

• For cash-on-delivery orders, we may request bank or UPI details.

• Your bank or payment provider may take a further 5–10 business days to reflect the amount.

Bundles, promotions, and gifts

• Products sold as a set, bundle, or promotional combination must ordinarily be returned together.

• If a partial return is accepted, the refund may be adjusted to reflect the price or discount applicable to the items retained.

Fair use

• We may review unusual or repeated return or exchange activity and request reasonable verification to protect against misuse or fraud.

• Any restriction will be applied fairly and will not limit rights that cannot be excluded under applicable law.