Shipping Policy

Dream Sporting Gear currently ships orders only within India.

Order processing

• Orders are generally processed within 2 business days after payment confirmation and any required verification.

• Orders placed on weekends or public holidays are processed on the next working day.

Shipping charges

• Available shipping methods and charges, if any, are displayed at checkout before payment.

• Additional charges may apply only where clearly communicated and accepted.

Estimated delivery

• Most orders are delivered within 5–7 working days after dispatch.

• Delivery dates are estimates and may be affected by the destination, courier capacity, weather, public holidays, regulatory checks, or other circumstances outside our reasonable control.

Tracking

• When tracking is available, the tracking number or link will be sent by email, SMS, or another contact method provided with the order.

• Tracking may take up to 24 hours after dispatch to update.

Delivery address

• Please provide a complete and accurate address, postcode, landmark, and phone number.

• We cannot guarantee changes after dispatch, and a courier rerouting or re-shipping charge may apply.

Cancellation

• You may request cancellation before dispatch by contacting orders@planetdsg.com.

• Once an order has been dispatched, it cannot ordinarily be cancelled in transit, but an eligible product may be returned or exchanged under the Returns, Size Exchanges & Refunds Policy after delivery.

Failed delivery or return to origin

• If delivery fails because the address is incomplete or incorrect, the recipient is unavailable after reasonable attempts, or the shipment is refused without a valid product issue, actual re-shipping or return-to-origin charges may apply.

• We will communicate the available next step.

Damaged, tampered, missing, or incorrect deliveries

• If a parcel appears materially damaged or tampered with, note this with the courier where possible.

• Contact orders@planetdsg.com promptly—preferably within 48 hours of delivery—with:

  • The order number

  • Packaging photographs

  • Product photographs

  • An unboxing video if available

• A later report will still be assessed in accordance with the facts and applicable law.

Returns and size exchanges

• Return and size-exchange eligibility, inspection, reverse shipping, charges, deductions, and refund timing are governed by the Returns, Size Exchanges & Refunds Policy.

• A product should not be shipped back without written return or exchange instructions.

Delivery delays

• We will make reasonable efforts to help trace a delayed shipment.

• A delay caused by a courier or event outside our control does not automatically cancel the order; available remedies will depend on the shipment status and applicable law.